FAQ’s

Can I cancel the same day because of weather?

No, all cancellations must be made 48 hours prior to your reservation for a full refund. If you decide the day of your reservation that you don’t want to ride because of the rain, then you will be forfeiting your reservation and full payment.

Do I need government ID to rent a bike, scooter or paddle board?

Yes, you will need government ID to rent anything from Penticton E-Kruise. You will need to provide this information for our liability waivers. Everyone must be over the age of 19 years old to rent from Penticton E-Kruise.

Can I pick up a bike at one location and drop it off at another location?

No, all bikes need to be returned to their original pick up location.

Should I be confident riding a regular bike before I make a reservation for an electric bike?

Yes, you should be confident riding a regular bike before you make a reservation for an electric bike. We will not be able to issue a refund just because you’re not comfortable riding a bike. You’re welcome to take a bike for a test ride to make sure you’re comfortable riding a bike before you book!

Do the bikes need to be locked up at any time while unattended during my ride?

Yes, the bikes need to be secured at all times with the provided combination lock, while unattended.

Can I rent a bike by the hour?

Yes, you can rent bikes by the hour at our Barefoot Beach Resort location in Penticton. Our three other pick up locations (KVR Trail, Millionaires’ Row Cider Co and Crowsnest Winery) are minimum 4 hour rentals.

What's the cancellation policy?

All cancellations must be made 48 hours prior to the reservation for a full refund. All cancellations made less than 48 hours before the reservation will not be refunded any amount. Please contact us by phone or email to cancel a reservation.

What happens if my bikes gets a flat tire or damaged, and I can’t ride it anymore?

Please call 1-236-795-5511 directly and we’ll come fix your bike or swap it with a new one.

How far can the bikes go on a single charge?

Each bike has an average range of 100-120 kms per charge.

How what is the minimum age to rent an e-bike?

You must be at least 19 years old to rent an e-bike.

What happens if the battery dies before we finish the ride?

If the battery dies, the bike will still work as a normal bike so you will be able to still get to the final destination.

What is the max speed that the bikes will assist you to?

Our bikes all have a max pedal assist speed of 32Km/h.

Does E-Kruise supply helmets?

Yes, helmets are included in every rental.

What are the height restrictions on the bikes?

Our bikes can comfortably fit anyone ranging in height from 5’2 – 6’5

Does weather effect your hours of operations?

Our Barefoot Beach Resort location is weather dependent, please call us in advance if you’re planning on dropping in for a rental during harsh weather conditions. All reservations are rain or shine during regular hours of operation.

British Columbia E-Bike Safety and Regulations

E-Kruise puts safety first. Have fun and most importantly, be safe when operating an electric bicycle.

Electric Bicycles

E-Kruise bikes have pedal power with electric motor assistance and electric power disengaging when the operator stops pedalling.

Power

Our e-bikes have an electric motor of 500 watts or less and bicycle-style pedals for manual propulsion.

Maximum Speed

The maximum speed an electric bicycle can go is up to 32 km/h on level ground without pedalling.

Licensing and Insurance

Vehicle registration, licensing and insurance are not required (insurance may be available under a homeowner’s policy).

Driver’s License

No driver’s license is necessary. However, you must be at least 19 years old to rent and ride an e-bike.

Helmet Requirement

You must wear a bicycle helmet when operating an e-bike. E-Kruise offers complimentary helmets with every rental.

Road Rules

When operating an electric bicycle, you are subject to the same rights and duties as the driver of a motor vehicle, such as obeying all traffic lights and control devices. As well, bicycle safety rules should be followed. Section 183 of the Motor Vehicle Act: Rights and Duties of Operator of Cycle.

Questions? Ask us.