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Payments and Cancellation Policy

Riders must be 19+ to rent


Payments can be made in full at time of reservation on the website via credit card. A $100 credit card hold is required per bike, to cover any damages. This will be collected at the time of drop-off and refunded back to your credit card at pick-up.

Penticton E-Kruise accepts any of the following payment methods: Visa, Mastercard, American Express, Debit, ApplePay, Google Pay.


All cancellations must be made 48 hours prior to the reservation for a full refund. All cancellations made less than 48 hours before the reservation will not be refunded any amount. Please contact us by phone or email to cancel a reservation.