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Payments and Cancellation Policy


Payments will be made in full at time of reservation on the website via credit card. A $100 credit card hold is required per bike, to cover any damages. This will be collected at the time of drop-off and refunded back to your credit card at pick-up.

Rocky MTN E-Kruise accepts any of the following payment methods: Visa, Mastercard, American Express, Debit, Apple Pay and Google Pay. Cash payments at our store front are also available.


All cancellations must be made 24 hours prior to the reservation. All cancellations before 24 hours will receive a refund of the full deposit. Cancellations made less than 24 hours before the reservation will surrender the full amount of their deposit to Rocky MTN E-Kruise. All cancellations will cost a $15 processing fee, taken from the initial deposit. For more information about our refund and cancellation policy, please contact us.